Question 1

Where does Big Kuku deliver?

Accepted Answer

Across Nairobi metropolitan, dispatched daily from our Tatu City cold-chain hub. Enter your address at checkout to see live slot availability.

Question 2

How do delivery slots work?

Accepted Answer

Slots update in real time based on driver capacity, cold-chain windows, and traffic. Blocked windows show a reason (distance, capacity, or cold-chain limit).

Question 3

Is delivery free?

Accepted Answer

Free on orders over KSh 2,500. Below that a distance-based fee is calculated at checkout.

Question 4

Can I skip or pause a delivery?

Accepted Answer

Yes — skip individual weeks or pause your subscription anytime from your account. No commitment.

Question 5

How much do subscribers save?

Accepted Answer

5% on Starter Weekly, 8% on Family Bi-weekly, and 10% on Premium Monthly, plus free delivery and priority slots.

Question 6

Can I swap items?

Accepted Answer

Every plan is fully customisable — swap cuts, adjust portions, or add recipes before each delivery.

Question 7

How fresh is the chicken?

Accepted Answer

Birds are processed and packed within 24 hours of dispatch, moved under cold-chain, and never re-frozen.

Question 8

Where do you source from?

Accepted Answer

Directly from 42+ vetted Kenyan farms in our partner network. See our About page for more.

Question 9

What payment methods do you accept?

Accepted Answer

M-Pesa, Visa/Mastercard via Paystack, and pay-on-delivery for select areas.

Question 10

Do you charge before delivery?

Accepted Answer

One-off orders are authorised at checkout. Subscriptions are billed the morning of each delivery via your saved method.

Frequently asked questions

Orders & delivery

Subscriptions

Freshness & sourcing

Payments